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When it’s required

  • Tier 1: conditional. Requested when any of these apply:
    • The customer’s ID document country differs from their residence country (except EU citizens).
    • Their residence permit lacks address data, or it does not match their provided address.
    • They reside in, or connect from an IP in, a high-risk jurisdiction.
  • Tier 2 and high-risk customers: always required.

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Accepted documents

All documents must be issued within the last 3 months:
  • Utility bill (electricity, gas, internet, landline, water)
  • Bank or credit card statement
  • Tax invoice
  • Mortgage statement
  • Certificate of voter registration
  • Signed, current lease agreement
  • Employer’s certificate (payslips not accepted)
  • Other government-issued residential document

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Criteria

  • Shows the customer’s full name and complete residential address (no PO boxes)
  • Shows the issuing entity’s name and issue date
  • Entire document visible, as an original photo or PDF
Not accepted: IDs (such as driver’s licenses), screenshots, spreadsheets, medical bills, insurance statements. A payslip is not accepted for POA, but it is accepted for source of wealth.